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USE CONDITIONS

General conditions aforementioned here, applies to all transaction realized in www.laportillashop.com domain who owns Irene Armero Pardo whose spanish ID is 06270942-S, with social domicile at Diego Bahamonde St., number 3, 4th A, postal code 28028, Madrid. Telephone: +034 91 21 95 700. Mail: laportillashop@gmail.com

It has been informed of its data, pursuant the spanish law: “Ley 34/2002, de 11 de Julio, de servicios de la sociedad de la información y comercio electrónico”.

Access and use of the site of www.laportillashop.com (web) brings the condition of user to the visitor of the web and implies the total acceptance without regard by the user of this use conditions.

Every notification and communication between users and the owner of the web will be considered effective, to all effects, when they are made by mail detailed previously.

RIGHTS OF INTELLECTUAL PROPERTY

All the website and its content, design, text, graphics commercial names, illustrations and every content here appeared are susceptible of industrial and commercial use, are property and ownership of La Portilla Shop or third parties who have authorized their inclusion in the website previously, they are protected by the national law about intellectual and industrial property.

Users only can use the web or its contents to their personal and private use. Other uses are forbidden and it would be necessary a previous and paper-based authorization by La Portilla.

GENERAL SALE CONDITIONS

La Portilla Shop offers the sale of its products through www.laportillashop.com only to final consumers, being that consumer any physical person who buys in the web with a different purpose than a business, commercial or professional activity.

La Portilla Shop keeps the right of change the commercial offer in any moment of its website (prices, products, discounts and other commercial and service conditions). This changes won’t affect in any case to the purchases already done.

The prices appeared in the website include taxes, none of the European Union countries would have any additional surcharge. To the countries outside the European Union the purchases doesn’t include taxes. When you receive the package, it will be necessary to face off a surcharge of taxes and customs. It is mandatory by law to declare the exact value of the package content and it can’t be altered in no way.

PURCHASE PROCESS

Pick up the desired purchase products and clic the “Finalize” option. The appeared prices will include taxes and shipping costs. To close the window, the user will be required to fill out an order form with his/her personal information, to be done the management of the required order. In the form will be determined the required boxes to the purchase process.

Besides the user will be allowed to access to the general conditions and privacy policy, which one will have to be accepted to follow with the purchase process.

La Portilla Shop offers to the user the possibility of “create an account” providing their personal information with the objective of making easier the order processing the next time. This users will be able to modify their data in the “my account” section of the registration form. The user declares and guarantees that It is adult being entirely responsible of the veracity of its declaration and that the information incorporated in the registry process it’s true and accurate.

After the telematic shipment of the order, it will appear in window an order number and the confirmation that the order has been done. We recommend noting this number, just in case the email that we deliver automatically informing you with the order confirmation and the assigned number never arrived.

PAYMENT METHODS

The customer commits to pay in the moment of making the ordering.

La Portilla Shop accept payment with VISA, Mastercard, Paypal and wire transfer. In case of choosing wire transfer won’t be considered that an effective purchase until the payment have been done in the bank account

The payment will be done outside the website, using the secure app to payments of Paypal or the virtual TPV of Redsys, guaranteeing that the information will be protected every moment. La Portilla Shop never will access to your bank information.

Fraudulent or undue charges in the client card, will must be notified to La Portilla as soon as possible with the objective that we make the timely negotiations.

SHIPMENTS

The shipments will be done with the DHL company and the rates will be:

Spain and Portugal: 6 euros

Baleares, Canarias, Ceuta and Melilla: to consult.

Europe: 15 euros

Rest of the world: to consult.

The shipping costs will be free in Spain and Portugal to every order from 70€ and in the rest of Europa from 150€.

DELIVERY TERMS

Always since it is processed the order and counting work days:

Spain and Portugal: 24 hours.

Baleares: 24/48 hours.

Canarias, Ceuta and Melilla: 3/4 days.

Europe: 3/5 days.

Rest of the world: to be consulted

RETURN POLICY

The term to make a return, will be of 10 work days, counting after the day you have received the package.

To return the order it will be necessary write to laportillashop@gmail.com between this 10 work days and it will be subjected to the following conditions: return it back in the same condition it was delivered including the label and the packaging. The products can’t be used nor damaged. We won’t refund the shipping costs, the return rates will be:


Spain and Portugal: 3 euros

Baleares, Canarias, Ceuta and Melilla: to consult.

Europe: 15 euros

Rest of the world: to consult.


When we check that every condition is fulfilled, it will be refund the order, in a term not bigger than 10 work days. In no case it will be refund the shipping costs.